Archive for January, 2012
What Customers Expect: Four Things That Help You Thrive in a Service Economy
The secret to customer retention lies heavily on building relationships with clients. These relationships are built by people. To ensure that we are building a strong connection with our customers, we need to understand what they anticipate from us, especially when we provide them the services they need. Here are some of the things that customers expect:
- Reliability. Customers, despite their different mindsets, would always expect us to accurately and dependably deliver what we promise. If we agreed to be there at five in the morning, we’ll have to be there at five in the morning. Reliability builds trust in the relationship and the more that we stick to the quality and how exactly we will provide the services our customer needs, the more they will trust us and the higher the chances that they will use our services again.